by Wayne Pales | Jan 4, 2026
Someone once suggested we reward people based on how many AI prompts they ran. It was well intentioned. It was also one of the fastest “no” decisions I’ve made in this whole program. I understood the appeal. Adoption metrics were patchy, leaders...
by Wayne Pales | Dec 28, 2025
Early on, I did what every technology leader does. I demonstrated. Look what it can do. The room would lean in, someone would say “wow”, and I’d leave feeling the cause had been advanced. It hadn’t. I eventually noticed that the wow almost...
by Wayne Pales | Dec 21, 2025
The most effective adoption mechanism in our whole AI program wasn’t in the plan. It was lunch. We had built the formal machinery you’d expect. Learning modules, working sessions, a community of practice, executive updates. All useful. But the moment I...
by Wayne Pales | Dec 14, 2025
One word almost undid months of work. The word was “Pilot”. We were preparing to launch AI tools broadly across the organisation. The plan was solid, the licences arranged, the learning program designed. And in every document and every conversation, we...
by Wayne Pales | Dec 7, 2025
My whole career trained me to start with strategy. Vision, use cases, investment plan, execute. When AI arrived on our agenda, every instinct said do the same. We didn’t. We experimented first. And I now think that decision, more than any other, is why...
