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SCALE: The final stage of the CLASS framework for demand response.

In recent weeks I have described the four steps of the CLASS framework for demand response. During the months when I was developing this framework, there was something constantly nagging at me. While the four steps of Clarify, Lead, Articulate, and Solve would deliver...

SOLVE: The ‘how’ in the CLASS framework for demand response.

Solve is the fourth step in the demand response CLASS framework and is where you move into detailed design and implementation; it is the 'how'. For many of us, and often to our detriment, ‘solve’ is the first step we take. After all, a large percentage of us in the...

ARTICULATE: step III of the CLASS demand response framework.

In this post, I introduce you to the third step in the CLASS framework, 'articulate', where we focus on making sure you have a consistent set of authentic messages that can be used by your internal stakeholders. By the start of this third step you will have an agreed...

LEAD. STEP II OF THE DEMAND RESPONSE CLASS FRAMEWORK

In my last post, I introduced you to step one of the CLASS framework, CLARIFY.  I explained that, as with anything you do, personal or professional, for it to deliver sustained success, your ‘why’ must be clear and compelling. The second step in the CLASS framework is...

CLARIFY. Step I of the demand response CLASS framework

In my last post, I introduced the CLASS framework.  Five steps, that when followed, will increase the likelihood of a successful demand response program at scale. Step one in the CLASS framework is CLARIFY.  As with anything you do, personal or professional, for it to...

5 Steps to successful Demand Response – The CLASS framework

Having been involved in designing and delivering demand response programs for many years, I often get asked “what is your approach” or “what lessons have you learnt”. Demand Response is deservedly getting increased attention here in Australia, and as a result of the...

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