by Wayne Pales | May 3, 2026
We declared early that AI was everyone’s job. It sounded right, it went on slides, and heads nodded everywhere it was said. Months later I noticed what the phrase had actually produced: warm agreement and thin accountability. Use cases waited for someone to...
by Wayne Pales | Apr 26, 2026
Early in our AI journey, I made a well-intentioned decision that nearly stalled us. I opened the conversation to everyone. It felt right, and in a culture sense it was. People across the organisation had views about AI, hopes and worries both, and inviting them in...
by Wayne Pales | Apr 19, 2026
Three plain words have defused more anxiety in our AI program than any risk framework we’ve produced: learning before scaling. I stumbled onto the phrase in a tense meeting. Stakeholders were worried we were moving too fast, others that we were moving too slow,...
by Wayne Pales | Apr 12, 2026
For months, our AI conversations at the leadership table went in circles. Anecdotes duelled with anecdotes. One leader had a transformative story, another had a sceptical one, and each meeting relitigated the same question, is this actually working, with fresh energy...
by Wayne Pales | Apr 5, 2026
A senior leader once pushed me hard for more AI licences for their area. Passionate, articulate, impatient with the pace of the program. The kind of advocacy you’d think a technology executive would love. Then I looked at the usage data. This leader was using...
by Wayne Pales | Mar 29, 2026
“Should we reclaim the unused licences?” It sounds like a procurement question. A portion of our AI licences were being barely used, the renewal was approaching, and the responsible thing, on paper, was to harvest the idle ones and shrink the bill....
