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AI Gives You Back Your Agency

by | May 31, 2026

Something has been quietly taken from our people over decades, and I think AI, oddly, is giving it back. Watch the arc. Industrial-era process design made each of us a cog: responsible for a step, blind to the whole. Then enterprise software and SaaS arrived, and the...

AI Didn’t Expose a Data Problem

by | May 24, 2026

Everyone warned me that AI would expose our data problems. That prediction turned out to be true and, in the way it usually gets discussed, completely misleading. Yes, when we pointed AI tools at parts of our data, the cracks showed. Inconsistent records, duplicated...

Thrilled and Worried in Equal Measure

by | May 17, 2026

I learned that people in my organisation were using AI to help write performance and development documents. My reaction split cleanly down the middle: thrilled, and worried, in equal measure. Thrilled, because this is exactly the maturity we’d been building...

The Use Case Deflection

by | May 10, 2026

We are use case led. Almost every organisation says this about AI now, and it sounds like discipline. Increasingly I think it’s where discipline goes to hide. Here’s the pattern I’ve watched, in our organisation and others. The call goes out for AI...

Everyone’s Job Is No One’s Responsibility

by | May 3, 2026

We declared early that AI was everyone’s job. It sounded right, it went on slides, and heads nodded everywhere it was said. Months later I noticed what the phrase had actually produced: warm agreement and thin accountability. Use cases waited for someone to...