by Wayne Pales | Jan 3, 2017
As we move into the fourth stage of smart metering maturity, we look at how we can use the data from smart meters to deliver products that help customers with their investments in behind-the-meter technologies. In return, you will retain the customer and increase...
by Wayne Pales | Dec 17, 2016
In this third stage of smart metering maturity, we start to move away from the basics of cost management and towards improving the customer’s experience. When I talk about improving the customer’s experience, I mean deliver outcomes the customer wants, on their...
by Wayne Pales | Dec 8, 2016
In every smart metering business case, that I have seen, the Utility attempts to justify its investment based on reducing costs. The specific areas where a Utility will try to reduce cost will vary. In the early days of smart metering, the focus was on looking at...
by Wayne Pales | Dec 5, 2016
We are excited to announce our book, utilidocs: building blocks to a digital utility is now available on Amazon with all profits going to help end energy poverty. We wrote the book to help utility professionals get the most from smart metering, demand response, and...
by Wayne Pales | Dec 1, 2016
Containing cost is the first of five stages of our Smart Metering Maturity Model. As a Utility, you should start this stage way back when you are first defining the scope of your program and tendering for your solution. It is at the point of putting ink to paper that...
by Wayne Pales | Nov 28, 2016
I often get asked, “what should I focus on when starting out with smart meters to deliver the most value?” I get a look of surprise when I say “contain costs.” People expect me to start reeling off benefits like reducing their cost to serve,...
by Wayne Pales | Nov 23, 2016
Recently, I have experienced the benefits of total focus and want to share why the same approach must be taken by Utilities if they are to achieve their goals. For the last six months, I have been writing a book about getting the most from smart meters, demand...
by Wayne Pales | Nov 21, 2016
Despite the massive adoption worldwide of smart meters, there are still many utilities who struggle to get external stakeholders excited about their benefits merely because they are telling the wrong stories. I spoke here about the top five benefits of smart meters...
by Wayne Pales | Nov 15, 2016
Anyone involved in the electricity industry is well aware of the transformation ahead of them. An operating model that has worked the same way for over a hundred years is being disrupted by consumer adoption of behind the meter technologies. It’s one thing...
by Wayne Pales | Nov 9, 2016
It’s December 2011, and my boss took me to lunch. During lunch he asked if I wanted to be the Head of Smart Grid, in one of those tones where you know it’s not a question. To give context, I knew the IT world pretty well, but I knew nothing about smart...
