by Wayne Pales | Jan 24, 2017
For most of my career, I have found myself in roles where I face the challenge of achieving value over mere compliance. When I worked in architecture, I tried to introduce practical steps to reduce enterprise debt as opposed to following a strict framework that saw...
by Wayne Pales | Jan 18, 2017
Three weeks ago I was running a course on innovation at the Asian Institute of Technology in Bangkok. While planning my lecture on ‘designing from the outside in,’ I received a message from LinkedIn. The timing could not have been better for my subject...
by Wayne Pales | Jan 11, 2017
In this, the fifth and final stage of my smart metering maturity series, we look at automation – from the perspective of the utility using automation to help the customer achieve the lowest possible bill with no change to their lifestyle. They essentially...
by Wayne Pales | Jan 3, 2017
As we move into the fourth stage of smart metering maturity, we look at how we can use the data from smart meters to deliver products that help customers with their investments in behind-the-meter technologies. In return, you will retain the customer and increase...
by Wayne Pales | Dec 17, 2016
In this third stage of smart metering maturity, we start to move away from the basics of cost management and towards improving the customer’s experience. When I talk about improving the customer’s experience, I mean deliver outcomes the customer wants, on their...
