by Wayne Pales | Nov 9, 2025
There’s a pattern I see constantly when I talk to other executives about AI. They are enthusiastic. They are somewhat. And almost without exception, they frame AI as something their people will do. The analysts will use it for reporting. The engineers will use...
by Wayne Pales | Nov 2, 2025
I was relatively late to the GenAI party, only taking it seriously towards the latter part of ‘24. Since then, I have immersed myself in everything AI. In my limited experience, nothing prepares you for it quite like getting hands-on and experimenting. GenAI is...
by Wayne Pales | Oct 26, 2025
As I think about how best to scale out GenAI across our organisation, I find myself navigating a familiar tension, the duality of risk and opportunity. Traditionally, most organisations I have been involved in take a risk averse approach. Introducing new...
by Wayne Pales | Oct 19, 2025
Fear of becoming obsolete. It’s something many of us feel, even if we don’t say it out loud. You look around and it feels like everyone is experimenting with genAI and building agents. You hear the buzzwords in executive meetings and in the boardroom. You read...
by Wayne Pales | Oct 12, 2025
I was late to ChatGPT. When it launched in November 2022, I noticed it, thought it was interesting, and got back to my day. I was running a digital program and managing the technology operations, I had a full agenda, and while it looked interesting, I did not see it...
by Wayne Pales | Jan 10, 2024
Since my last post, Reflections on The Digital Director, several conversations have focused on who should lead a Digital Transformation, with the CIO as the logical front-runner. While this makes a lot of sense, the conversations reminded me of a statement by a...
