by Wayne Pales | Mar 19, 2018
A few weeks ago I had the good fortune of presenting at Energy Consumers Australia (ECA) Foresighting Forum 2018. Rosemary Sinclair, ECA’s CEO stated in her opening speech. “The theme for Foresighting Forum 18 is take charge, shifting power to consumers,...
by Wayne Pales | Mar 8, 2018
It is a great step forward to see the COAG Energy Council’s consultation paper, Facilitating Access to Consumer Energy Data. I am pleased with the overall direction. I believe we could move faster than the recommended timeframes, but then I am always impatient...
by Wayne Pales | Mar 7, 2018
Since 2012 I have been leading smart energy programs and helping develop digital utility roadmaps. The most important lesson I learned along the way is to focus on services that are in the best interests of the consumers and communities you serve. This in turn will...
by Wayne Pales | Feb 26, 2018
In a previous post, I talked about the six utility industry truths. Much like the ‘canary in the coal mine’ concept, awareness of these six industry truths can act as an early warning system and can be used to help us navigate the following eight utility industry...
by Wayne Pales | Feb 14, 2018
I believe there are six immutable utility industry truths. How we decide to interpret these is up to us, but we cannot ignore them. Like the canary in the coal mine, these industry truths should be used as an early warning to help inform the decisions we make when...
by Wayne Pales | Feb 5, 2018
In this, the final post in the series on designing third party access to energy data, let’s discuss the decisions that need to be made ‘under the hood’. You may recall in an earlier post I talked about four components. Source, Transport, Store, and...
by Wayne Pales | Jan 30, 2018
The spike in temperature into the 40’s in Melbourne on the weekend got me thinking of the old lady who was ahead of me in the queue at the post office last week. She was beside herself with worry over a “threatening letter” she had received from her electricity...
by Wayne Pales | Jan 22, 2018
In my previous post, I asked whether we should look to enable marketplaces, which bring together consumers and third-party providers of energy services. I proposed anyone – government, utility or private enterprise – be allowed to create such...
by Wayne Pales | Jan 17, 2018
In this, my second part of the series on third party access to energy data, I focus on ‘Services’. Decisions made regarding Services will drive how the end to end solution is to be designed. The objective of a Service is to create something a consumer is aware of,...
by Wayne Pales | Jan 10, 2018
For those that follow my posts, you will know I bang on a lot about utilities focusing services on consumer needs and desires. In an earlier post, I referred to this as designing from the outside in. This principle of designing from the outside in applies to using...
