by Wayne Pales | Aug 15, 2025
Fear of becoming obsolete. It’s something many of us feel, even if we don’t say it out loud. You look around and it feels like everyone is experimenting with genAI and building agents. You hear the buzzwords in executive meetings and in the boardroom. You read...
by Wayne Pales | Aug 7, 2025
In the early ’90s I was just entering the workforce. I can’t recall why but I was fascinated with the whole management theory space. I consumed everything I could from the likes of Peter Drucker, Tom Peters, and Michael Hammer. Hammer, in particular,...
by Wayne Pales | Jul 26, 2025
I was relatively late to the GenAI party, only taking it seriously towards the latter part of ‘24. Since then, I have immersed myself in everything AI. In my limited experience, nothing prepares you for it quite like getting hands-on and experimenting. GenAI is...
by Wayne Pales | Jan 17, 2024
I have been reading myriad reports and blog posts telling me all the fantastic AI use cases I, as a CIO, should consider investing in. I can’t help but think these use cases miss the point for medium-sized businesses. My challenge with these use cases is that they...
by Wayne Pales | Jan 10, 2024
Since my last post, Reflections on The Digital Director, several conversations have focused on who should lead a Digital Transformation, with the CIO as the logical front-runner. While this makes a lot of sense, the conversations reminded me of a statement by a...
by Wayne Pales | Jan 5, 2024
It has been almost eighteen months since I published The Digital Director (how directors govern digital transformations). Since its publication, I took on the role of Chief Digital Officer at Breast Cancer Network Australia (BCNA) to lead the technology function and...
by Wayne Pales | Dec 6, 2023
I will take a break for the remainder of December, so I want to leave you with the final post in my three-part series, “Don’t Forget the nuts and bolts of digital transformations”. As part of this series, I have covered process management and...
by Wayne Pales | Nov 29, 2023
Last week I introduced the first of a three-part series, focused on helping Directors and Executives feel comfortable that digital transformation does not change the nuts and bolts of running a business. In my previous post, I talked about how business processes...
by Wayne Pales | Nov 22, 2023
While approaches such as CX, Agile, DevSecOps, and a bunch more grab the headlines, and quite often only serve to further confuse Directors and Executives, don’t be afraid to get back to the nuts and bolts of business operations and talk about processes....
