by Wayne Pales | Nov 9, 2016
It’s December 2011, and my boss took me to lunch. During lunch he asked if I wanted to be the Head of Smart Grid, in one of those tones where you know it’s not a question. To give context, I knew the IT world pretty well, but I knew nothing about smart...
by Wayne Pales | Nov 1, 2016
As a Utility, when your digital journey begins there is often a temptation to start by introducing new digital experiences for the customer. The reality is, the vast majority of people want the basics of safe and reliable power, from a sustainable source, at a...
by Wayne Pales | Oct 27, 2016
Dear CEO, The introduction of smart meters is full of uncertainty. Organisational structures will change, roles will change, and jobs will go as new and improved services change how your business operates. In the face of such a challenge leaders become very protective...
by Wayne Pales | Oct 24, 2016
If a vendor is telling you that their smart meters will work with other systems or service providers without you having to visit the meter, run. We refer to it as interoperability, and there are a ton of smart people working on this, but it is still very much a work...
by Wayne Pales | Oct 17, 2016
With primary school age children in our home, this year I have been introduced to gamification in the education sector, where maths and english are being taught via online games that allow kids to compete against themselves, their friends and sometimes other schools....
