by Wayne Pales | Jan 11, 2017
In this, the fifth and final stage of my smart metering maturity series, we look at automation – from the perspective of the utility using automation to help the customer achieve the lowest possible bill with no change to their lifestyle. They essentially...
by Wayne Pales | Jan 3, 2017
As we move into the fourth stage of smart metering maturity, we look at how we can use the data from smart meters to deliver products that help customers with their investments in behind-the-meter technologies. In return, you will retain the customer and increase...
by Wayne Pales | Dec 17, 2016
In this third stage of smart metering maturity, we start to move away from the basics of cost management and towards improving the customer’s experience. When I talk about improving the customer’s experience, I mean deliver outcomes the customer wants, on their...
by Wayne Pales | Dec 8, 2016
In every smart metering business case, that I have seen, the Utility attempts to justify its investment based on reducing costs. The specific areas where a Utility will try to reduce cost will vary. In the early days of smart metering, the focus was on looking at...
by Wayne Pales | Dec 5, 2016
We are excited to announce our book, utilidocs: building blocks to a digital utility is now available on Amazon with all profits going to help end energy poverty. We wrote the book to help utility professionals get the most from smart metering, demand response, and...
