by Wayne Pales | Jul 26, 2016
Anyone I speak to who is involved in the electricity industry in Australia and even some who are not, has a view of Victoria’s distributor led smart meter rollout. Regardless of opinion, the facts are most Victorian households have smart meters. Across the five...
by Wayne Pales | Jul 17, 2016
For over a decade many of us in the industry, including the major research firms, have been promoting the benefits of large centralized customer information systems (CIS) from a single vendor. Such an approach may still be valid for some, but with the transformation...
by Wayne Pales | Jul 1, 2016
There is a small but growing number of people looking at going completely off-grid by adopting distributed generation and storage technologies to power their home or business. Making the decision to disconnect from the grid is a big step. What if the storage unit...
by Wayne Pales | May 5, 2016
Every now and then take a step back and ask yourself. “Has the problem I am trying to solve already been solved by someone else?”. People, especially those that consider themselves experts in a field, have a tendency to develop a solution to a problem as...
by Wayne Pales | Apr 26, 2016
I have been thinking about how we can design great customer experience and reflected on a recent issue I have encountered. I realised that, despite good intentions, many organisations tend to develop processes with an implied principle that customers cannot be...
