by Wayne Pales | Aug 2, 2026
I’ve argued before that you should give your AI agents a name. I stand by it. Naming works because it forces clarity: once an agent is “Alex” rather than “the tool”, you have to decide its job, what it can access, what good output looks...
by Wayne Pales | Jul 26, 2026
I’ve spent a good part of my career around digital transformation, and there is a question AI has forced me to reopen: what is a digital business now? Some things haven’t changed. Transformation was never really about technology; it’s about...
by Wayne Pales | Jul 19, 2026
Those of us who lived through the SaaS era carry scar tissue about lock-in. Data hostage in proprietary formats, integrations wired so deep that leaving costs more than staying, renewal negotiations conducted from a position of engineered weakness. We learned,...
by Wayne Pales | Jul 12, 2026
In the early ’90s I was just entering the workforce. I can’t recall why but I was fascinated with the whole management theory space. I consumed everything I could from the likes of Peter Drucker, Tom Peters, and Michael Hammer. Hammer, in...
by Wayne Pales | Jul 5, 2026
Every conversation about AI risk eventually reaches the exotic scenarios: model manipulation, adversarial attacks, agents behaving in unintended ways. Real topics. But I keep dragging our conversations back to something far less interesting, because the boring truth...
